Alabanza values your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices when using our ecommerce store.
This page is general business policy content and not legal advice. For case-specific help about your personal information or any order-related issue, please contact our support team at [email protected].
We may collect personal and non-personal information when you visit our website, place an order, contact us, create an account, subscribe to updates, or interact with our services.
We use collected information to operate our business and provide customer service. This may include:
Payments may be processed through third-party payment service providers. We may receive limited transaction details needed to confirm payment, handle orders, and maintain records. We do not claim to store full sensitive payment card information on our own systems where payment is handled externally, except as necessary for transaction confirmation and business recordkeeping.
Our website may use cookies or similar technologies to keep the site working properly, remember cart or session activity, understand user preferences, and measure basic traffic or performance. These tools help us improve the website and customer experience.
You may be able to control cookies through your browser settings, but disabling some cookies may affect site functionality.
We do not sell your personal information as part of ordinary store operations. We may share information only as reasonably necessary for business purposes, such as:
We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, enforce store policies, and meet operational or accounting needs. Retention periods may vary depending on the type of information and purpose for which it was collected.
We take reasonable administrative and technical steps to help protect personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your circumstances and applicable business practices, you may request to review, update, or correct certain personal information we hold about you. You may also ask questions about how your information is used or request deletion of account-related data where appropriate and feasible for our operations.
To make a request, contact us at [email protected]. We may need to verify your identity before processing certain requests.
Our website is intended for general audiences and is not knowingly directed to young children for independent purchasing activity. If you believe information has been submitted to us in error, please contact us so we can review the matter.
Our website may rely on third-party services for payments, shipping, analytics, or hosting. Those providers may process information under their own policies and operational requirements. We encourage customers to use the website carefully and contact us with any questions about order-related data handling.
We may update this Privacy Policy from time to time to reflect changes in store operations, technology, or customer service practices. The updated version will apply from the date it is posted on this page.
If you have questions about this Privacy Policy, want help with your information, or need case-specific assistance, please contact Alabanza at [email protected].
