Welcome to Alabanza. These Terms & Condition govern your use of our website and your purchase of products from our ecommerce store. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
These terms are provided as general business policy content for customers in Pakistan and are not legal advice. For case-specific help, please contact our support team at [email protected].
You agree to use this website only for lawful purposes and in a way that does not misuse the site, interfere with its operation, or affect other users. You must not attempt to gain unauthorized access to any part of the website, servers, or related systems.
We may update, suspend, or discontinue any part of the website, product listings, or services at any time without prior notice.
We try to ensure that product descriptions, images, prices, availability, and other details are accurate. However, product colors, packaging, and minor details may vary from what appears on your screen. Product information may be updated at any time without notice.
We reserve the right to correct errors, inaccuracies, or omissions related to product details, pricing, promotions, shipping details, or availability.
All prices displayed on the website are listed in the applicable currency shown at checkout unless otherwise stated. Prices may change at any time without notice. Promotional offers, discounts, and limited-time deals may be modified or withdrawn at our discretion.
If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has already been submitted. In such cases, any eligible paid amount may be refunded through the original payment method or another suitable method.
Placing an order on our website is an offer to purchase a product. Order confirmation by email or on-screen acknowledgement does not mean final acceptance of the order. We reserve the right to accept, reject, limit, or cancel any order for reasons including product unavailability, suspected fraud, pricing errors, incorrect customer information, or other operational reasons.
You are responsible for providing accurate billing, shipping, and contact information. Delays or delivery issues caused by incomplete or incorrect information are the customer’s responsibility.
We may offer one or more payment methods through our website. By submitting payment, you confirm that you are authorized to use the selected payment method and that the information provided is accurate. Orders may be subject to verification before processing.
We do not store full sensitive payment card details on our website where payment is handled by third-party payment service providers, except as needed for order records and transaction confirmation.
Shipping times are estimates only and may vary depending on location, courier performance, public holidays, weather conditions, verification requirements, and other factors outside our control. We are not responsible for delays caused by courier services or events beyond reasonable control.
Risk of loss or damage in products may pass according to the delivery arrangement used for the order. Customers should inspect their package upon delivery and contact us promptly at [email protected] if there is any issue.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Please notify us immediately if you believe your account has been used without authorization.
We reserve the right to suspend or terminate accounts that violate these terms, involve suspicious activity, or create operational or security concerns.
Any returns, refunds, or exchanges are subject to our Refund & Return Policy. Please review that policy before placing an order. Approval of any return or refund request depends on the condition of the item, the reason for the request, and compliance with the stated process.
All website content, including text, images, logos, graphics, product content, and design elements, is owned by or used by Alabanza with permission. You may not copy, reproduce, distribute, modify, or commercially use any content without prior written permission.
To the extent permitted by applicable law, Alabanza shall not be liable for indirect, incidental, special, or consequential loss or damage arising from your use of the website, inability to use the website, delays, product availability issues, or reliance on website content.
Our total liability for any claim relating to a product or order will generally be limited to the amount paid for the relevant order, except where applicable law requires otherwise.
You agree not to submit false information, abuse promotional offers, interfere with transactions, introduce malicious code, or use the website for unlawful or fraudulent activity. We may take action on suspicious or abusive behavior, including cancelling orders or restricting access.
Some parts of our store may rely on third-party tools or service providers for payments, shipping, analytics, hosting, or communications. We are not responsible for the independent policies or actions of those providers, though we work with them to operate our business.
We may revise these Terms & Condition from time to time by updating this page. The latest version posted on the website will apply to your use of the site and future purchases from the date of posting.
If you have questions about these terms, need help with an order, or need case-specific support, please contact Alabanza at [email protected].
